. .

Frequently Asked Questions

GETTING STARTED:
What is the SmartSource Xpress for iPad app?

SmartSource Xpress is a free coupon app that provides an easy and friendly way to find and clip coupons right to your shopper cards.

How do I get SmartSource Xpress?

Download it from the App Store directly from your iPad or from your desktop.

How much does SmartSource Xpress cost?

SmartSource Xpress is FREE.

Will SmartSource Xpress work on my iPhone?

No. The SmartSource Xpress app is specifically designed to function on the iPad; however, we are working on a smartphone version that will launch later this year.

Do SmartSource Xpress coupons work everywhere?

No. The coupons you clip are only redeemable at the stores of participating retailers for which you have registered a shopper card. New retailers are being added all the time.

USING SMARTSOURCE XPRESS:
How do I clip and use coupons?

Tap twice on a coupon magazine cover to browse through it. If you want to clip a coupon, tap it once. This coupon will now appear in the “My Coupons” section of the app and be available for you to use. To redeem your coupons, you must register and enter at least one shopper card. Your coupons can be used on any of the shopper cards that you have registered into the system.

To learn more about how to use this app, please view the tutorial video that is available when you first open the app.

Do I have to register in order to clip coupons to my shopper card?

Yes. We require that you register basic information and enter in at least one shopper card from a participating retailer.

Is there a maximum number of coupons I can clip?

You can clip as many coupons as you want.  However, if you haven’t registered yet, you can only clip up to seven coupons.

How do I remove clipped coupons from My Coupons section and/or shopper card?

Once you have clipped coupons, they cannot be removed from your shopper card until they are redeemed or expire.

What happens if I don’t use my coupons?

In the “My Coupons” page, a reminder burst will appear on the coupons that will be expiring soon. If you do not use them in time, they will show up as “expired” in your “My Savings” page.

Can I use my SmartSource Xpress coupons at any store?

No. Your clipped coupons are only redeemable at the participating retailers where you have registered a shopper card.

Will SmartSource Xpress work on my iPhone?

No. The SmartSource Xpress app is specifically designed to function on the iPad; however, we are working on a smartphone version for iPhones and Android that will launch later this year.

How often do new coupons come out?

Typically, new coupon books will appear on Sunday. New books will come out every weekend except Thanksgiving and Christmas.

How will I know when a new set of coupons are available?

The app will automatically update with new coupons when the app is running and you are connected to a Wi-Fi Connection or 3G Network. You do not need to be connected to the network in order to view and select coupons , but you do need to be connected in order for them to be loaded onto your shopper cards.

Will I be able to search and clip coupons if my iPad is not connected?

Yes, but note that in the absence of a Wi-Fi connection, SmartSource Xpress cannot download and update content. Normal network data rates apply, and you may incur roaming charges while traveling .

Can I share coupons with a friend?

Currently there is no sharing option available, but we are working on one for the next version.

My spouse and I have separate shopper cards at the stores where we shop; how do we register both our cards?

SmartSource Xpress only allows you to register one loyalty card from each store you visit. If there are multiple shopper cards per store in your household, you will have to select one per store to use for shopping.

How do I log out of the app so that another user in my household can register?

There is no way to log out of SmartSource Xpress. Currently, SmartSource Xpress only supports one user per device.

How can I use SmartSource Xpress if Harps Food Stores does not have a Store (Shopper) Card?

You must be registered for Paperless Digital Coupons with Harps (www.harps.com). Once that is complete, enter your 10 digit number and 4-digit PIN – at total of 14 digits as the card number in our registration process. (Note: There may be a delay of 3 to 5 days for newly registered accounts to be recognized by SmartSource Xpress.)

TROUBLESHOOTING:
My local store isn’t participating in the program. What can I do?

We’re working hard to expand our network and new stores are being added all the time. We expect the number of participating stores to grow rapidly now that SmartSource Xpress has launched. Please check back periodically to see what’s new or follow us on Twitter/like us on Facebook to get all the latest news on SmartSource Xpress!

I don’t have any loyalty cards.

If you have a participating retailer near you, but you don’t have a shopper card with them, you can easily sign up for one by going to the store.

If your local retailer doesn’t have a shopper card program, we’re looking into ways to work around that and hope to have a solution soon. Our goal is to have as many retailers join our network as possible!

I’m having trouble registering my shopper card.

Please contact us at xpress@smartsource.com M-F 9:00 am – 5:00 pm ET, and we’ll do everything we can to get you up and running.

Why can’t I print out my clipped coupons?

Most coupons in SmartSource Xpress are loaded directly to your shopper cards. However, in some instances, coupons can be printed (for example if the coupon would be used in a store without a shopper card, like a coffee shop or an ice cream parlor). In that case, the clipped coupons will be featured in the “Print Your Coupons” area of the My Coupons section and can be printed out.
If you’re interested in printable coupons, please visit our online coupon site, www.smartsource.com.

An “!” appears on the coupon I clipped, what does this mean?

The coupon was not applied to your card, usually because your iPad is not connected to the internet.  You will be prompted to connect to the internet. Once you are connected, all your clipped coupons will be automatically uploaded to your card and you will not have to re-clip.

I just got a new iPad and can’t register my cards, even though everything worked on my old iPad.

In order to register your cards on a new iPad, you must first delete your account information from the old one. If you are unable to use your old device to delete the information, please contact New America Marketing to be removed from the database at xpress@smartsource.com.

I bought the item that I clipped a coupon for, but I didn’t get the discount at check out.

We are very sorry that you did not receive your savings at checkout. Be sure that your loyalty card is registered properly, and that your coupon was used on the correct product. SmartSource Xpress coupons are very specifically targeted to the products they are promoting. For example, a coupon for Colgate Advance doesn’t work on all Colgate products. Only Colgate Advance.

UPDATES:
Will new versions of this app automatically download to my iPad when they become available?

There are two types of updates – Mandatory and Optional:

If the update is mandatory, you will be prompted to update when opening SmartSource Xpress; to continue using the application, tap on the displayed button which will take you to the App Store where you can get the update.

If the update is optional, the App Store icon will show a notification that there is an update available. You will then have to download the update by tapping on the App Store icon on your iPad home screen. Then tap the updates icon at the bottom of the screen to display a list of all your apps. Navigate to SmartSource Xpress and tap the upload button to download an updated version of this app.

SmartSource Xpress won't load when I try to upgrade to a new version. What should I do?

If you are experiencing difficulties with an upgrade, please delete SmartSource Xpress, reboot your device and reinstall it from the app store. To remove the app, touch and hold the SmartSource Xpress icon on the home screen until it begins to wiggle. Tap the X in the corner of the icon, and then confirm the deletion in the window that appears. If you are still having problems after deleting and reinstalling the app, please contact us through “Support” located in the “My Profile” page.